Terms & Conditions

To use saf. you must be at least 18 years old, have legal capacity to accept these terms, and hold an active saf. account. We do not provide services to residents of restricted jurisdictions or to individuals or entities listed under applicable sanctions regimes (including OFAC and FATF high-risk jurisdictions).

We collect the personal data needed to verify your identity and provide the services. Your information must remain accurate, complete and up to date. You are responsible for safeguarding your credentials and must report any suspicious activity within 24 hours.

You may close your account at any time, except where there is suspicion of unlawful activity or an ongoing investigation. saf. may suspend or terminate your account, reject transactions or freeze funds where there is suspicion of breach, where required by law or a competent authority, or after extended inactivity. We will notify the registered email.

You must register with truthful, accurate and complete information and keep it updated. saf. may request identity verification and suspend the account in case of suspicious or fraudulent activity.

All applicable fees and commissions are disclosed clearly before each transaction is confirmed. saf. does not apply hidden or additional charges that have not been previously disclosed and accepted.

saf. complies with applicable data-protection laws. User information is treated confidentially and used solely for purposes related to providing the services. See the Privacy Notice for details.

Operations are protected by encryption and other security mechanisms. The user is responsible for the security of their devices and credentials. saf. is not liable for losses resulting from user negligence in protecting their data.

saf. provides support through the channels indicated on the platform.

SAF SV, S.A.S. de C.V. is supervised by the Superintendency of the Financial System (SSF) of El Salvador. For unresolved complaints you may contact: atencionalusuario@ssf.gob.sv.

Users receive real-time electronic notifications about transaction status, including applied fees. saf. is not responsible for delays caused by connectivity issues or user-device configuration.

saf. may amend these terms at any time. Updates take effect upon publication on the platform; continued use constitutes acceptance.

These terms are governed by the laws of El Salvador. Any dispute will be resolved through arbitration under the applicable commercial arbitration rules; awards are final and binding.

To the maximum extent permitted by law, saf. is not liable for direct, indirect, incidental, special, consequential or punitive damages arising from the use or inability to use the platform.